eruthros: Aang from Avatar:TLA facepalming (Avatar - facepalming aang)
[personal profile] eruthros
So, okay, remember how I posted a while ago about my laptop touchpad being broken? And how a Dell technician was going to come by to replace it and the DVD drive?

In the last week, this is what's happened:

Wednesday: I talked to Dell technical support and had them send out replacement parts and a repair guy.

Friday: The repair guy came by and replaced the touchpad, hurrah! But, oh damn, they sent the wrong optical drive. The repair guy called Dell to have them send the right part and gave them the part number. "Be back Tuesday," he said.

Tuesday: The Dell repair guy came by again. He had the computer half-disassembled before he realized that they had overriden the part number he'd put in the system, and sent the same (wrong) optical drive again. He spent half an hour on the phone with them getting them to put a note in the system "NO WE MEAN IT SEND THIS PART."

Today: Dell repair guy came by again, this time with the right optical drive, hurrah! But half an hour after he left I started to get suspicious - the fan had not spun up at all. Like, at all. And the laptop was getting too hot to the touch. And I put my computer to sleep for a while, suspicious, but it kept happening.

So I talked to Dell's technical support over chat. "I'm pretty sure the repair guy just didn't get the cables back right," I said. "The optical drive doesn't impact the fan," the technical support guy said. "He had my laptop disassembled," I said.

Then the motherboard did it's safety-shut down thing, and I lost that chat session, which was really all for the better, because when I called they bumped me up to a manager.

Who agreed that probably the technician had just failed to reconnect the cables, but -- for warranty reasons -- I can't take the cover off the latop. (I totally could, though.) And, for making-sure-they-have-the-repair-covered reasons, they're not just going to send the repair guy back tomorrow to check the cables.

No. They're sending out a new motherboard and fan and heat sink.

You know, just in case.

And they won't be here until Monday.

There is not enough facepalm in the world right now, guys.

Until then, I'll be doing twenty minutes on, twenty minutes off on said computer. Or getting one of those fan lap desks, which should extend that to forty minutes or so - I've always meant to get one of same.

But, okay, guys, that will make a total of four trips the repair guy has made up here. FOUR. I am caught between LOLZ and CRANKY.

Date: 2011-07-15 02:18 am (UTC)
livrelibre: DW barcode (Default)
From: [personal profile] livrelibre
Now that's customer service! IDEK.

Date: 2011-07-15 03:42 am (UTC)
toft: graphic design for the moon europa (Default)
From: [personal profile] toft

Date: 2011-07-15 09:30 am (UTC)
monanotlisa: alex and maggie next to each other (Default)
From: [personal profile] monanotlisa
Sounds exactly like my DELL experiences, plural. Never again.

Date: 2011-07-15 11:14 pm (UTC)
shaenie: crazy pants (Default)
From: [personal profile] shaenie
If you get a chill pad, for the love of God make it's one that you can take apart and clean. Don't go cheap. Go for something with screws so that you can take the whole damn thing apart and really Windex the crap out of it. Otherwise, it collects free floating dust from the air and shoots it right into your computers vents. Seriously.

Date: 2011-07-22 04:10 pm (UTC)
shaenie: crazy pants (Default)
From: [personal profile] shaenie
The custom curve surfaces might work better for you to keep your laptop cool, but if you're working in that environment, you still might want to continue the saran wrap method (which I love, by the way; it's pure genius).

Date: 2011-07-17 03:23 am (UTC)
chagrined: DC comics: Bruce is very chagrined (noooooooo!!!)
From: [personal profile] chagrined
:( :( :( bad dell

I am so behind on the internets rn, am trying to catch up (hence the l8 comment)

<3<3 u


eruthros: Delenn from Babylon 5 with a startled expression and the text "omg!" (Default)

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