Fun with the Phone Company!
Sep. 29th, 2003 04:11 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
eruthrosSo there was this whole dsl thing. And there was this thing where they charged us for the time since late august, despite the fact that we didn't get the equipment until early September and didn't get the "go ahead and install your stuff" phone call until two weeks ago. Plus the first month was s'posed to be free but they charged us for it. Whee.
So then there was this "being on hold for an hour" thing, followed by the "being transferred and being on hold for another hour thing" thing, followed by the "wow, we almost never have that problem" thing and the "um, we can solve one of those problems but it won't go through for a few months, so you have to call another office and tell them you have a credit coming so they don't cut off your service" thing, followed by a "the second problem I'm not so sure about and so I'll call someone and call you back" thing. Also, we had a postman come with a package while I was dressed in basically rags, didn't have my keys, and was on hold on my cell, and of course the customer service person picked up just as I was at the bottom of the stairs, taking the package, and attempting to smile and look non-psycho and thank the postman. All in all, very much on-holdy. Whee. Don't you love big utility companies?
Now I need some Trader Joe's brand trans-fat-free-faux-oreos to relieve the stress. Or maybe I'll eat some of the Ben and Jerry's. Mmmmm, ice cream. On the other hand, I'm supposed to get a call back "sometime today," which probably means "just when you've stuffed your mouth." Whee.
So then there was this "being on hold for an hour" thing, followed by the "being transferred and being on hold for another hour thing" thing, followed by the "wow, we almost never have that problem" thing and the "um, we can solve one of those problems but it won't go through for a few months, so you have to call another office and tell them you have a credit coming so they don't cut off your service" thing, followed by a "the second problem I'm not so sure about and so I'll call someone and call you back" thing. Also, we had a postman come with a package while I was dressed in basically rags, didn't have my keys, and was on hold on my cell, and of course the customer service person picked up just as I was at the bottom of the stairs, taking the package, and attempting to smile and look non-psycho and thank the postman. All in all, very much on-holdy. Whee. Don't you love big utility companies?
Now I need some Trader Joe's brand trans-fat-free-faux-oreos to relieve the stress. Or maybe I'll eat some of the Ben and Jerry's. Mmmmm, ice cream. On the other hand, I'm supposed to get a call back "sometime today," which probably means "just when you've stuffed your mouth." Whee.
