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eruthrosAt about 7 pm, as I was just grabbing my bags to head out to BART to catch a flight back to the East Coast, I got a phone call from an unknown id. "Hello?" I said "Hello? Anybody there?"
And finally an automated voice responded: "Hello, this is Continental. Your flight has been canceled or delayed. Please call this number."
Me: Nooooo!
And then I phoned them. After dealing with the usual "all flights to your destination are booked until the 20th," they got me on a flight to a nearby small town that -- with luck -- I will be able to get a ride home from, or at least be able to catch a shuttle, just one day delayed.
So, here is why they're still the best option out of my small-town-airport: they phoned me before I ended up in Newark with a canceled connecting flight. They swapped cities without complaint. When I was flying out here, in December, US Airways had canceled an entire day's worth of flights, with all the passengers already at the airport, and then they didn't take rescheduling requests by phone, and there was a line a million people long waiting to try to figure out how to get to Rome or Virginia or whatever. Continental... well, I was inconvenienced, and getting home on Friday is going to be interesting (either slow or expensive), but they didn't strand me overnight in Newark or anything.
In the current air-travel climate, I'll take what I can get.
And finally an automated voice responded: "Hello, this is Continental. Your flight has been canceled or delayed. Please call this number."
Me: Nooooo!
And then I phoned them. After dealing with the usual "all flights to your destination are booked until the 20th," they got me on a flight to a nearby small town that -- with luck -- I will be able to get a ride home from, or at least be able to catch a shuttle, just one day delayed.
So, here is why they're still the best option out of my small-town-airport: they phoned me before I ended up in Newark with a canceled connecting flight. They swapped cities without complaint. When I was flying out here, in December, US Airways had canceled an entire day's worth of flights, with all the passengers already at the airport, and then they didn't take rescheduling requests by phone, and there was a line a million people long waiting to try to figure out how to get to Rome or Virginia or whatever. Continental... well, I was inconvenienced, and getting home on Friday is going to be interesting (either slow or expensive), but they didn't strand me overnight in Newark or anything.
In the current air-travel climate, I'll take what I can get.
no subject
Date: 2009-01-15 06:53 pm (UTC)Have a safe trip and hope I see you when you come back!